30-Day Return Policy
We accept returns within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition you received it: unused, in original packaging, and with proof of purchase.
How to Start a Return
To begin, email us at support@hotsaucepod.com. Once your return is approved, we'll send you a return shipping label and instructions. Items returned without prior approval will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. The cost of shipping will be deducted from your refund once your return is processed.
Damages & Issues
Please inspect your order upon delivery and contact us right away if an item is defective, damaged, or incorrect. We'll make it right.
Non-Returnable Items
We cannot accept returns on:
- Custom or personalized items
- Sale items or gift cards
- Perishable goods (food, flowers, etc.)
- Hazardous materials (flammables, gases, etc.)
Exchanges
The quickest way to get what you need is to return your item and place a new order for the correct product.
Refunds
After we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method, minus shipping, within 10 business days. Please note it may take additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@hotsaucepod.com.
Questions about this policy? Email us at support@hotsaucepod.com.