Shipping Policy

Processing Times

Orders are processed Monday through Friday from our warehouse in Bedford, New Hampshire. We now offer three processing options at checkout:

Standard Processing — 2–3 business days (Free)
Orders are packed and shipped within 2–3 business days after being placed.

Priority Processing — Ships within 24 hours (+$25)
Orders placed before 12:00 PM EST Monday–Friday will ship within 24 hours. Orders placed after this time or on weekends/holidays will ship the next business day.

Please note: "Processing time" refers to how quickly your order leaves our facility, not the shipping carrier's delivery speed.

Requests for Delivery by a Specific Date

If you need your order by a specific date, please include this in the Order Notes section at checkout. We will make every effort to meet your timeline, but delivery dates are not guaranteed due to carrier delays or events beyond our control. For time-sensitive needs, we strongly recommend selecting Priority or Rush processing.

Backorders, Pre-Orders & Combined Shipments

If you order an in-stock product together with an item that is out of stock or on pre-order, we reserve the right to hold the entire order until all items are available to ship together.

If you would like in-stock items to ship separately, please specify this in the Order Notes at checkout or contact us before your order ships. Additional shipping charges may apply for split shipments.

Carrier Selection, Rates, and Price Disclaimer

We reserve the right to choose the carrier (UPS, USPS, FedEx, etc.) based on our daily pickup schedule and best rate options. This ensures the fastest and most reliable shipping for your order.

Please note: Shopify's calculated shipping rates may not always reflect our actual carrier charges. We strive for accuracy but cannot guarantee an exact match.

Carrier Delays and Responsibility

Once your order leaves our facility, shipping and delivery are the responsibility of the carrier. We are not liable for delays, lost packages, or delivery interruptions caused by USPS, UPS, or FedEx. Estimated delivery times are provided by the carrier and are not guaranteed.

Order Accuracy & Address Entry

It is the customer's responsibility to provide a complete and correct shipping address. We are not responsible for delays or losses resulting from incorrect or incomplete information provided at checkout. Please review your confirmation carefully and contact us immediately if updates are needed before shipment.

Shipping Costs

Shipping costs are determined by dimensional weight (package size and weight). We do not charge additional handling fees. The rates shown at checkout reflect what carriers charge us.

Shipping Regions

We currently ship within the Continental U.S. only. If you need delivery outside this region or special handling, please contact us before ordering.

Weather & Unforeseen Events

We are not responsible for shipping delays due to weather, natural disasters, or events outside our control.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please file a claim directly with the carrier. We're happy to assist with documentation or claims as needed.